- Knowledge Base
- Trakzee
- Mobile Application
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Trakzee
- Admin
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- Classify Trips
- Send Command
- Announcements
- Base Location Configuration
- Address
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- Tire Management
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- Mobile Application
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- Driver Application
- Technician Application
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- Schedule Trip Classification.
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SmartBus
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Smartwaste
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Gridzee
HelpDesk in Mobile Application
The Helpdesk feature in the mobile application is designed to assist with your questions, FAQs, and concerns by providing detailed, step-by-step guidance via our Chatbot.
With CRM integration, you can submit a support ticket through the Support option for additional inquiries or specific issues, ensuring seamless connection with our technical support team.
To Get Started
- Log in to the mobile application using your credentials.
- Go to Settings
screen.
- Click on HelpDesk.
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Upon clicking on the Helpdesk, you will be presented with two options:
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Chatbot
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Support
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ChatBot
- In the ChatBot tab, users will find the ChatBot screen, which allows them to conveniently submit their questions by entering text in the designated input area at the bottom.
- Below given image of asking your question:
Support
- In the Support section, users can connect with our technical support team by easily submitting new tickets and tracking the status of existing ones.
- This is enabled by our newly implemented ticketing system, seamlessly integrated with the help desk tool and CRM functionality, offering complete context for efficient customer support.
- Click on Support tab.
- You will be presented with a screen that displays the status of your tickets, including open tickets, closed tickets, and the total number of tickets submitted.
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Click on + New ticket to raise the new ticket for any query or issue.
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You will then be directed to the screen where you can add a new ticket, as illustrated in the image below.
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Input Email address on which you require the response.
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Enter the Ticket Name, which will be the subject of your ticket.
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Provide the detailed Description of the ticket with images, screenshots, or video files that are available at your end.
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Click on Save Button.