- Knowledge Base
- Trakzee Platform
- Reseller
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Trakzee Platform
- Admin
- Reseller
- Company
- Object
- Driver
- Alert
- Reminder Rule
- Pair Device
- Expense
- Job
- Route Optimization
- Eco Drving/Driver Rating
- Object Group
- Classify Trips
- Send Command
- Announcements
- Base Location Configuration
- Address
- Geofence
- Tire Management
- Technician
- Billing
- Trailer
- eLock
- Manage your Account
- Fuel Management
- Video Telematics
- Live tracking
- Dashboard
- Reports
- Charts
- Mobile Application
- White Label
- FAQs
- Support
- Inventory
- Driver Application
- Technician Application
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SmartBus Platform
HelpDesk Details on Reseller
Help desk details configured on the Reseller account enable company users to easily contact the reseller for assistance or to address any queries.
To Get Started
- Login to your account.
- Go to Settings > General > Reseller.
- Double-click on the account you want to add help desk details.
- Navigate to My Account.
To Configure Help desk Details
- Enter the help desk or the customer support team's details in the mentioned fields.
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- Help Desk Telephone Number: Provide your landline number.
- Helpdesk Email Address: Provide an email address that will be used for support by the company users.
- Mobile Number: Provide your support mobile number.
- WhatsApp Contact Number: Provide a contact number with active WhatsApp.
- Click on Save 💾 icon.