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ChatBot for Admin

A ChatBot is a digital assistant designed to facilitate online chat interactions. These intelligent systems are adept at providing answers to user`s inquiries.

The system enables you to configure Chatbot for Admin users, which can be inherited by Reseller and Company users. 

Before You Get Started

  • Explore and select a third-party Chatbot service from a provider that offers the capability to utilize a JavaScript snippet.
  • Create a Bot as per your requirements.
  • Connect a chat channel to the conversation inbox.

A chat channel is where you can customize your team's availability.

To Setup ChatBot

  • Login to your account.
  • Go to  Settings > General > Admin.
  • Double-click on the account for which you want to configure ChatBot.
  • Navigate to the ChatBot tab.
    chatbot-tab-chatbot
  • Click on the checkbox of ChatBot.
    • In the ChatBot Script field, enter the javascript link provided by the Chatbot service provider.
      chatbot-tab-required-details
  • Click on the Save 💾 icon.

To Utilize the ChatBot

  • For detailed guidance on how to effectively utilize the Chatbot feature, please follow the link Chatbot for Support.