HelpDesk in Mobile Application

The Helpdesk feature in the mobile application is designed to assist with your questions, FAQs, and concerns by providing detailed, step-by-step guidance via our Chatbot.

To Get Started

• Log in to the mobile application using your credentials.
• Go to Settings   screen.
• Click on HelpDesk.
  

• Upon clicking on the Helpdesk, you will be presented with two options:

  • Chatbot 

  • Support

ChatBot

• In the ChatBot tab, users will find the ChatBot screen, which allows them to conveniently submit their questions by entering text in the designated input area at the bottom.
• Below given image of asking your question:
  

Support

• In the Support section, users can connect with our technical support team by easily submitting new tickets and tracking the status of existing ones.
• This is enabled by our newly implemented ticketing system, seamlessly integrated with the help desk tool and CRM functionality, offering complete context for efficient customer support.
• Click on Support tab.
• You will be presented with a screen that displays the status of your tickets, including open tickets, closed tickets, and the total number of tickets submitted.
  

  

• Click on + New ticket to raise the new ticket for any query or issue.

  

• You will then be directed to the screen where you can add a new ticket, as illustrated in the image below.

  

• Input Email address on which you require the response.

• Enter the Ticket Name, which will be the subject of your ticket.

• Provide the detailed Description of the ticket with images, screenshots, or video files that are available at your end.

• Click on Save Button.