--- title: Town description: A Town serves as the primary and highest-level geographical unit within the Smart Waste Management System. It represents the overall operational boundary where the waste collection and monitoring acti --- [Skip to content](https://helpdesk.uffizio.com/knowledge/swm/town#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Smartwaste](https://helpdesk.uffizio.com/knowledge/smartwaste?hsLang=en) 3. [Town](https://helpdesk.uffizio.com/knowledge/smartwaste?hsLang=en#town) # Town ### Overview: A **Town** serves as the primary and highest-level geographical unit within the Smart Waste Management System. It represents the overall operational boundary where the waste collection and monitoring activities are managed. The Town acts as a **central administrative area**, bringing together all subordinate divisions such as Zones, Wards, and Collection Addresses under one unified framework. It helps in consolidating reports, resource allocation, and performance tracking for the entire region. Each **Town** may include several **Zones**, each responsible for managing smaller administrative or geographical sections within it. **Watch:** Overview of Town ### To Get Started - Log in to your account. - Go to Setting\>Master\>Town Upon clicking on the Town, you will be directed to the Town Overview page, where you can easily view and manage all Town records. ### To add Town Individually - Click on the ➕ button on the taskbar ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-54-6592-AM.png?width=137&height=39&name=undefined-Oct-15-2025-11-15-54-6592-AM.png) ### Navigate to General - From the drop-down menus, select the Company, and Branch under which you want to add the Town. - Enter the name of the Town - You can mention description about this Town. - Provide the zip code of the Town - Mention the Contact person name responsible for this Town. - Provide contact information of the Town,like Mobile No, Telephone No. and Email id ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-53-2208-AM.png?width=450&height=430&name=undefined-Oct-15-2025-11-15-53-2208-AM.png) ### Navigate to Collection Address Rule The **Collection Address Tolerance** defines the **allowed distance range (in meters or kilometers)** within which a collection address can be mapped or adjusted under a specific **Town**. It ensures that when a new collection address is created, it automatically inherits the predefined tolerance limit — maintaining consistency and accuracy across all addresses in that town. - Click on the Add New ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-52-7285-AM.png?width=24&height=15&name=undefined-Oct-15-2025-11-15-52-7285-AM.png) button. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-53-8882-AM.png?width=105&height=23&name=undefined-Oct-15-2025-11-15-53-8882-AM.png) #### Navigate to General - Enter the name of the Rule - Select the date from which the rule is valid - Enter the Tolerance of the collection address in meter. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-52-9142-AM.png?width=688&height=285&name=undefined-Oct-15-2025-11-15-52-9142-AM.png) - Click the save ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-53-4781-AM.png?width=48&height=49&name=undefined-Oct-15-2025-11-15-53-4781-AM.png) button. ### Navigate to Collector Rule The **Collector Rule** under a **Town** defines a set of operational parameters and conditions that govern how waste collectors perform their daily activities. These rules ensure consistency, discipline, and efficiency across collection operations within a specific town. By setting these parameters, administrators can monitor collector behavior, manage break durations, and maintain service quality standards. - Click on the Add New ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-52-7285-AM.png?width=24&height=15&name=undefined-Oct-15-2025-11-15-52-7285-AM.png) button. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-53-8882-AM.png?width=105&height=23&name=undefined-Oct-15-2025-11-15-53-8882-AM.png) #### Navigate to General - **Enter the Rule Name:** Provide a unique name for the collector rule. - **Select Valid From Date:** Choose the date from which this rule should become active. - **Set Break Duration Threshold (minutes):** Specify the maximum duration (in minutes) that a collector can take for a single break. - **Set Break Threshold Notify Before (minutes):** Define how many minutes before reaching the break limit the system should send a notification. - **Set Cumulative Break Allowed (minutes):** Enter the total break time permitted for the collector during the entire shift. - **Set Checkpoint Tolerance (meters):** Specify the acceptable distance range (in meters) for collectors to reach a checkpoint or collection point. - **Enable Collector Mandatory:** Check this box to ensure that assigning a collector is required for the route or collection task. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-54-1031-AM.png?width=688&height=284&name=undefined-Oct-15-2025-11-15-54-1031-AM.png) - Click the save ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-53-4781-AM.png?width=48&height=49&name=undefined-Oct-15-2025-11-15-53-4781-AM.png) button. ### Navigate to Shift A Shift represents a specific block of working hours within a day that defines when employees are expected to perform their duties. Each shift includes details such as start and end time, duration, break periods, and applicable days. Shifts help in organizing workforce schedules, ensuring smooth operations, and managing attendance across different departments or job roles. When a Job is created, an appropriate shift is assigned to determine the employee’s working schedule for that role — enabling precise time tracking, performance monitoring, and efficient workforce management. - Click on the Add New ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-52-7285-AM.png?width=24&height=15&name=undefined-Oct-15-2025-11-15-52-7285-AM.png) button. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-53-8882-AM.png?width=105&height=23&name=undefined-Oct-15-2025-11-15-53-8882-AM.png) - Enter a unique name, start and end time of the shift. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-54-4187-AM.png?width=688&height=33&name=undefined-Oct-15-2025-11-15-54-4187-AM.png) ### Navigate to Citizen Add and manage the collector’s public contact and social media information here. These details will be visible to citizens in the mobile app, helping them connect and stay updated with official town announcements, events, and activities. - **Show Collector Info:** Enable this option to display the collector’s name and contact details to citizens. - **WhatsApp URL:** Add the official WhatsApp link for quick citizen communication or updates. - **Instagram URL:** Enter the collector or town’s official Instagram profile to share photos, updates, and campaigns. - **Facebook URL:** Add the Facebook page link for news, community engagement, and posts. - **Twitter URL:** Provide the official X (Twitter) handle link for announcements and real-time updates. - **Threads URL:** Add the Threads profile link for posts, discussions, and community interactions. ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-53-6784-AM.png?width=461&height=253&name=undefined-Oct-15-2025-11-15-53-6784-AM.png) Click the save ![](https://helpdesk.uffizio.com/hs-fs/hubfs/undefined-Oct-15-2025-11-15-53-4781-AM.png?width=48&height=49&name=undefined-Oct-15-2025-11-15-53-4781-AM.png) button.   - 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