--- title: How to Raise a Ticket Using CRM? description: The integration of our CRM with the platform provides users with the capability to create support tickets directly from the system, facilitating a faster resolution of issues. This enhancement streaml --- [Skip to content](https://helpdesk.uffizio.com/knowledge/swm/how-to-raise-a-ticket-using-crm#main-content) English Show submenu for translations [Customer portal](https://helpdesk.uffizio.com/tickets?hsLang=en) ![Uffizio logo - black](https://helpdesk.uffizio.com/hs-fs/hubfs/Uffizio%20logo%20-%20black.png?width=200&height=62&name=Uffizio%20logo%20-%20black.png) - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://helpdesk.uffizio.com/tickets) - [Knowledge Base](https://helpdesk.uffizio.com/knowledge) - [Sign Out](https://helpdesk.uffizio.com/_hcms/mem/logout) - English Show submenu for translations - [Customer portal](https://helpdesk.uffizio.com/tickets) - www.uffizio.com www.uffizio.com Platform User Guide - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://helpdesk.uffizio.com/knowledge?hsLang=en) 2. [Smartwaste](https://helpdesk.uffizio.com/knowledge/smartwaste?hsLang=en) 3. [Support](https://helpdesk.uffizio.com/knowledge/smartwaste?hsLang=en#support) # How to Raise a Ticket Using CRM? The integration of our CRM with the platform provides users with the capability to create support tickets directly from the system, facilitating a faster resolution of issues. This enhancement streamlines communication and ensures prompt assistance. #### To Raise a Ticket from the CRM, please follow the steps outlined below: - **Login** to the platform using your login credentials. - On the left navigation panel, locate and select the last icon labeled '**Support**' at the bottom. ![](https://lh7-us.googleusercontent.com/0S4WUPrzrAHBiRlzRgMXuT3yaluNh7UBwUBZRiCW6a6yluVrknjXjHRcmoH5rIqcy_UYvhXg3wTW2Mleu7RBeO7vUh-WI4vV9cLwr9wcN1RDgBXzq1SDUfKtYKHK3gqzSv7g1doYnYqxth5MnJJ6XTQ) - Navigate to **CRM**. ![Frame 656 (7)](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%20656%20(7).png?width=484&height=678&name=Frame%20656%20(7).png) - Click the **Add ticket** button.![Frame 656 (8)](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%20656%20(8).png?width=484&height=678&name=Frame%20656%20(8).png) - Enter the **Problem Overview**, which will be the subject of your ticket. - Input **Email address** on which you require the response. - Provide the detailed **Description** of the ticket with images, screenshots, or video files that are available at your end. ![Frame 663](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%20663.png?width=486&height=679&name=Frame%20663.png) - Click on **Submit**. ![Frame 663 (1)](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%20663%20(1).png?width=486&height=679&name=Frame%20663%20(1).png) - You can check all your tickets in different categories from the below option. ![Frame 663 (5)](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%20663%20(5).png?width=486&height=675&name=Frame%20663%20(5).png) - You can review the responses associated with your tickets and provide replies by selecting the relevant ticket. ![Frame 663 (7)](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%20663%20(7).png?width=486&height=677&name=Frame%20663%20(7).png)![Frame 663 (6)](https://helpdesk.uffizio.com/hs-fs/hubfs/Frame%20663%20(6).png?width=485&height=678&name=Frame%20663%20(6).png) - If you have difficulty raising a ticket from the customer portal, then directly send us an email at **[support@uffizio.com](mailto:support@uffizio.com)**. **Please Note:** - In the "My Tickets" section, you will have visibility into the tickets that are raised by you. - In the "Tickets to Me" section, you will have visibility into the tickets submitted by your subordinate users. For example, when a company user submits a ticket, it will be assigned to their parent user, who is the reseller. The reseller will then have the ability to view that ticket in the "Tickets to Me" section. - In the "Others" section, you will be able to see all the other tickets. - [Trakzee](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#main-content) - [User Hierarchy](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#user-hierarchy) - [Admin](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#admin) - [Reseller](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#reseller) - [Company](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#company) - [Branch](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#branch) - [Object](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#object) - [Driver](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#driver) - [Alert](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#alert) - [Reminder Rule](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#reminder-rule) - [Smart Trip](https://helpdesk.uffizio.com/knowledge/trakzee?hsLang=en#smart-trip) - 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