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Trakzee Platform
- Admin
- Reseller
- Company
- Object
- Driver
- Alert
- Reminder Rule
- Pair Device
- Expense
- Job
- Route Optimization
- Eco Drving/Driver Rating
- Object Group
- Classify Trips
- Send Command
- Announcements
- Base Location Configuration
- Address
- Geofence
- Tire Management
- Technician
- Billing
- Trailer
- eLock
- Manage your Account
- Fuel Management
- Video Telematics
- Live tracking
- Dashboard
- Reports
- Charts
- Mobile Application
- White Label
- FAQs
- Support
- Inventory
- Driver Application
- Technician Application
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SmartBus Platform
Configuring HelpDesk Details
Helpdesk details configured on the admin account are helpful for the resellers to contact the admin in case of any help or query.
To get started
- Login to your account.
- Go to Settings > General > Admin.
- Double-click on the account you want to add helpdesk details.
- Navigate to My Account.
To configure helpdesk details
Enter the help desk or the customer support team's details in the mentioned fields.
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- Help Desk Telephone Number: Provide your landline number.
- Helpdesk Email Address: Provide an email address using which the Reseller will be able to contact you.
- Mobile Number: Provide a mobile number.
- WhatsApp Contact Number: Provide a contact number with active WhatsApp.
- Click on Save 💾 icon.