Interactive Voice Response (IVR) service provides the user with the facility to send alerts via calls. IVR can be configured in Admin account, and the Reseller as well as School can inherit the same.
Before Configuring IVR Service
- Purchase the third-party IVR service as per your requirement from the service providers.
Please Note:
- Twilio, a third-party IVR service provider, is already integrated into the platform.
- If you wish to use a different IVR service, please contact us for integration details.
To Get Started
- Log in to your admin account.
- Go to Settings > General > Admin/Reseller/School.
- Double-click on the account for which you want to configure the IVR service.
- Navigate to the IVR tab.
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To Configure IVR Service
- For the Admin Account, the IVR Gateway field is set to Custom by default.
- For Reseller and School Accounts, two options are available:
- Inherit: To use the IVR configuration from the parent user.
- Custom: To configure a unique IVR service specific to their account.
- In the IVR Gateway field, select the preferred IVR service gateway, which is currently set to Twilio, as it is the default integration on the system.
- Enter Account SID received from your service provider.
- Enter Account Token in the given field.
- In the From Number field, enter the phone number you want the call to be made from.
- Save the configuration by clicking on the Save 💾 icon.