Configure ChatBot service for admin account

A ChatBot is a digital assistant that is used to initiate online chat conversations. Chatbots are used to answer questions, and escalate problems, to human agents when necessary.

Before Getting Started

  • Find a 3rd party Chatbot service that provides you with an option to use a javascript snippet.
  • Create a Bot as per your requirements.
  • Connect a chat channel to the conversation inbox.

(A chat channel is where you can customize your team's availability.)

To Setup ChatBot

  • Login to your account.
  • Go to  Settings > General > Admin.
  • Double-click on the account for which you want to configure ChatBot.
  • Navigate to the ChatBot tab.
    chatbot-tab-chatbot
  • Click on the checkbox of ChatBot.
    • In the ChatBot Script field enter the javascript link provided by the Chatbot service provider.
      chatbot-tab-required-details
  • Click on the Save 💾 icon.