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      Configure ChatBot for Admin

      A ChatBot is a digital assistant designed to facilitate online chat interactions. These intelligent systems are adept at providing answers to user's inquiries.

      The system enables you to configure Chatbot for Admin users, which can be inherited by Reseller and School users. 

      Before Getting Started

      • Explore and select a third-party Chatbot service from a provider that offers the capability to utilize a JavaScript snippet.

      • Create a Bot as per your requirements.
      • Connect a chat channel to the conversation inbox.

      A chat channel is where you can customize your team's availability.

      To Setup ChatBot

      • Log in to your account.
      • Go to Settings > General > Admin.
      • Double-click on the account for which you want to configure ChatBot.
      • Navigate to the ChatBot tab.
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      • Click on the checkbox of ChatBot.
        • In the ChatBot Script field, enter the JavaScript link provided by the Chatbot service provider.
          chatbot-tab-required-details
      • Click on the Save 💾 icon.

      To Utilize the ChatBot

      • For detailed guidance on how to effectively utilize the Chatbot feature, please follow the link Chatbot for Support.